Privacy Policy

This privacy policy is for users of the websites and served by Flux ICT. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.


  1. What data do we collect and how do we use it?
  2. How do we collect your data?
  3. How do we store your data?
  4. Marketing
  5. What are your data protection rights?
  6. How do we use cookies?
  7. Tracking cookies
  8. Privacy policies of other websites
  9. Changes to our privacy policy
  10. Contact and communication
  11. Email newsletter
  12. External Links
  13. How to contact us
  14. Company information


1. Which data do we collect and who do we share it with

This section explains which data is collected and how it is used. The section also details with whom the data is shared. This listed data is only shared with the listed persons and is therefore not shared with third parties.

    1. Basic user information: email address, full name, birthday, shoe size, and preferred side. This data is available for all members within the society / section. The user’s name and email address are also shared with the website owners when they contact the support or give feedback.
    2. Daily body statistics: weight, resting heart rate, mood indicator, hours of sleep, heart rate variability, injuries. This data is by default shared with the user’s coaches (crew coaches and head coaches). For each collected quantity, the coaches can configure whether it is shared with the whole crew, the coaches of the crew (incl. head coaches) or not available for any team member. Users have the option to choose make their bodystats private, to share them with only the coaches or with all crew members via their profile settings. If a user chooses to share their bodystats, restrictions placed by the coaches on the bodystats page still limit the visibility of the bodystats indicators. Anonymized daily body statistics can be used by Flux ICT for statistical analysis of the user base as well as to conduct research on injury prevention and performance development.
    3. Correspondence with support and feedback: this data is shared with the website owners and support team to answer the user’s questions. All correspondence and shared data will be saved for future references.
    4. Usage data: last login, used browser, platform, and IP-address. This data is used to show the active sessions (login keys) to the user. Users can use this information to invalidate other sessions to prevent other people from logging in with their account. The user’s last login is also used to determine the number of active users per society / section and to improve the website’s performance.
    5. Attendance and results of training sessions: all attendance data and session information (training time, date, scheduled workout, video comments) and training scores (ergometer and boat scores) are available for all members within the society / section. This allows fellow society / section members to see which training sessions users performed. The training results are also used to generate the society / section leader boards. For GPS and heart rate related data (training time, distance, GPS, heart rate data, T2min) the user can configure whether this data is private, or shared with the coaches or the coaches and the team members. By default, GPS and heart rate data is shared with the coaches and the users team members.
    6. Private workouts: users can create workouts independent of their society / section. The workout description and results are never directly accessible by anyone of any society / section you are a member of. Users can choose to make the accumulated GPS and heart rate data (training distance, training time, T2min, RPE, sport type) available to their coaches and team members through the analysis page. This option is configured in the users profile. By default, aforementioned quantities are shared with coaches and team members.


2. How do we collect your data?

You directly provide Tracklete with most of the data we collect. We collect data and process data when you:

  • – Register online or join a society / section
  • – Fill in your body statistics
  • – Enter training results
  • – Manually upload GPS and heart rate tracks
  • – Modify your user profile
  • – Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • – Use or view our website via your browser’s cookies.

Our Company may also receive your data indirectly from the following sources:

  • Strava: To automatically synchronize your GPS and heart rate data from sport watches you can link Tracklete to your Strava account. We receive GPS and heart rate data from Strava which is shared in the above described way (see section 1.) within your society / section.

3. How do we store your data

Flux ICT securely stores your data at an European datacenter managed by Heroku. Our Company will keep your data available for the rest of the society / section until you request an account deletion. After an account deletion we will directly delete your data from the database. However we keep backups for two weeks so it takes two weeks before the data is out of the entire system. More information about the data residency can be found here:


4. Marketing

Tracklete would like to send you information about product and service update.

If you have agreed to receive our newsletter, you may always opt out at a later date.

You have the right at any time to stop Tracklete from contacting you for news and marketing purposes.

If you no longer wish to be contacted for features updates or marketing purposes, please click here.

5. Data protection rights

Tracklete would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Tracklete for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Tracklete correct any information you believe is inaccurate. You also have the right to request Flux ICT to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Tracklete erase your personal data.

The right to restrict processing – You have the right to request that Flux ICT restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Flux ICT’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Flux ICT transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

Call us at: +31 (0) 639 04 12 48

Or write to us: [email protected]


6. Use of Cookies

This websites use cookies and similar technologies to improve the users experience while visiting the website. Cookies are small files saved to the user’s computers hard drive or mobile devices memory that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.


7. Tracking cookies

This website uses tracking software to monitor its visitors to better understand how they use the website and improve their experience in the future. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ ].


8. Privacy policies of other websites

The Tracklete website, specifically the app allows you to link to Strava. Our privacy policy applies only to our website. If you register at Strava to synchronize your GPS and heart rate data, you should read their privacy policy.


9. Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 4 February 2020.


10. Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time where it is no longer required or has no use. This website and its owners use any information submitted to provide you with further information about the products and services they offer, or to assist you in answering any questions or queries you may have submitted. This includes using your details, but only if this was made clear to you and your express permission was granted. Your details are not passed on to any third parties.

11. Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users are automatically subscribed to the email newsletter but they can un-subscribe at their own discretion. Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

12. External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note that they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.


13. How to contact us

If you have any questions about Tracklete’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]

Call us: +31 (0) 639 04 12 48

Or write to us at:
Jan van de Capellelaan 102
5642 LG Eindhoven


14. Company information

Jan van de Capellelaan 102
5642 LG Eindhoven

KvK: 77437489
BTW: NL861007359B01